*The Posse's Policy*
F.Y.I. Girlfriend! <3
We want to stay friends forever and have a mutual understanding about our policy! :) Please read this message from us:
-Cancellations are only accepted within 24 hours of purchase. After 24 hours, purchases and shipment is FINAL.
-NO REFUNDS on any of our products. Due to the nature of these homemade products and intimate wear, Nani Luxe Posse will not be accepting refunds for them. ALL SALES ARE FINAL after 24 hours of purchase.
Nails Colors and designs vary from photos sometimes and please make sure you are ordering your right sizes. If you do not know your size, we have a FREE online nail sizing guide to help you AND we do sell nail sizing kits for instant easy measurements!
Cosmetics are grade A. We make sure while packaging cosmetics, everything is in quality control and sanitized.
Jewelry & Accessories are Inspected before shipping.
Clothing items are considered intimates. We cannot issue Refunds for those. Please be sure to know your size.
******IF YOU HAVE RECEIVED ANY DAMAGED PRODUCTS THAT HAVE NOT BEEN TAMPERED WITH, YOU HAVE 24 HOURS AFTER IT HAS BEEN "DELIVERED" TO YOU TO SEND US PROOF TO US AT: INFO@NANILUXEPOSSE.COM AND WE WILL BE MORE THAN HAPPY TO ASSIST YOU. WE WOULD ONLY REPLACE THE PRODUCT.******
-Please be aware Shipment on all products are FINAL.
-Make SURE your billing and shipping address is ACCURATE! After ordering, we will ship to the address you have already put in.
-Due to COVID and high volume of orders, please allow 2-12 days after placing order to ship. Once it has shipped, it is FINAL! We are not responsible for ANY delays in shipment. We have a high volume of orders, and due to COVID-19, post office takes cautious procedures to ensure your package is safe!
- If your order says it has been delivered, but you have not received it, Contact USPS. Once we ship your order, we are NOT responsible for any shipment situations or delays. That is solely USPS.
THANK YOU FOR TAKING THE TIME TO READ THE POSSE'S POLICY! AS A SMALL GROWING COMPANY, WE REALLY DO APPRECIATE IT! IF YOU HAVE ANY QUESTIONS, PLEASE FEEL FREE TO MESSAGE US! INFO@NANILUXEPOSSE.COM